Support

We read every message.

Contact us

Email support@eatdesejo.com. Include the email address on your Desejo account and, if you can, a screenshot. We aim to reply within two business days.

Report a wrong or unsafe answer

If Desejo suggested something that does not match your dietary restrictions, or gave information that looks wrong, please email support@eatdesejo.com with the subject "Wrong or unsafe answer" and a screenshot of the conversation. These reports are reviewed first.

Desejo cannot help in an emergency. If you think you are having an allergic reaction or any medical emergency, use your prescribed emergency medication if you have it and call 911 or your local emergency number right away.

Subscriptions and billing

How do I cancel?

Subscriptions bought in the iPhone app are managed by Apple. Open Settings on your iPhone, tap your name, tap Subscriptions, choose Desejo, and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.

How do I get a refund?

Apple processes App Store payments and decides refunds. Request one at reportaproblem.apple.com.

I was charged but do not have Pro

Open the app, go to Settings, and tap Restore Purchases. If that does not fix it, email us with your Apple receipt.

Your account and data

How do I delete my account?

In the app, go to Settings and choose Delete Account. You can also email support@eatdesejo.com from the address on your account and we will delete it. Deleting your account removes your profile, dietary settings, conversations, and saved items. If you have an active subscription, cancel it with Apple as well.

How is my information used?

See the Privacy Policy.

Legal

Desejo is operated by Javadi Holdings LLC, 5900 Balcones Dr Ste 100, Austin, TX 78731.